Refund Policy

'Return' means an action of giving back the product ordered at Sukham Healthcare portal by the consumer. The

following situations may arise which may cause the action of return of product:

1. The product (s) delivered do not match your order;

2. Product(s) delivered are past or near to its expiry date (medicines with an expiry date of less than 03 months shall be considered as near expiry);

3. Product(s) delivered were damaged in transit (do not to accept any product which has a tampered seal):

Note: If the product that you have received is damaged, then do not accept the delivery of that product. If after opening the package you discover that the product is damaged, the same may be returned for a refund. Please note that we cannot promise a replacement for all products as it will depend on the availability of the particular product,

in such cases we will offer a refund.

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In the aforesaid unlikely situations, if there is something wrong with the order, we'd be happy to assist and resolve your concern. You may raise a Return request with our customer care within 07 (Seven) days from the delivery of the product. Sukham Healthcare reserves the right to cancel the Return request if the customer reaches out to Sukham Healthcare after 7 days of delivery.

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Upon receiving your Return/Refund request, Sukham Healthcare shall verify the authenticity and the nature of the request. If Sukham Healthcare finds that the request is genuine, it will initiate the Return and Refund process. Sukham Healthcare shall process the refund only once it has received the confirmation from the vendor concerned in respect of the contents of the product relating to that refund.

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In the event of frivolous and unjustified complaints regarding the quality and content of the products, Sukham Healthcare reserves the right to pursue necessary legal actions against you and you will be solely liable for all costs incurred by Sukham Healthcare in this regard.

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The returns are subject to the below conditions:-

Any wrong ordering of a product doesn’t qualify for Return;

The batch number of the product being returned should match as mentioned on the invoice;

Return requests arising due to change in prescription do not qualify for Return;

The product being returned should only be in its original manufacturer's packaging i.e. with original price tags, labels, bar-code and invoice; and

Partially consumed strips or products do not qualify for Return, only fully unopened strips or products can be returned.

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Category of non-returnable product: Certain categories of products marked as non-returnable on the product page, will not qualify for the Return as per Sukham Healthcare Return policy. The details of the non-returnable products are mentioned below:

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